Frequently Asked Questions

Dealerships lose deals, CSI, and staff confidence when EV questions become inconsistent, emotional, or contradictory across sales and service. GEVA inserts a single, authoritative EV advisory layer that standardizes how electrified vehicles are explained, supported, and escalated—before problems reach surveys, managers, or social media. Revenue improvement follows from stability, not the other way around.

GEVA is not training and not manufacturer-led. OEM programs focus on product features and compliance. Training assumes staff retention and perfect recall.

GEVA functions as a live advisory system:

• Ongoing, not one-time
• Real-world, not brochure-based
• Focused on interpretation, and language discipline
• Independent of brand bias
• Staff gains confidence knowing what they can handle

GEVA Advisory Sessions are scheduled, structured working sessions designed to stabilize how electrified vehicles are explained, supported, and managed across sales and service. Each session builds shared understanding, consistent language, and clear boundaries so staff can operate confidently between sessions. GEVA is part of the dealership’s operating rhythm, not a reactive resource.

GEVA sessions are designed to equip staff to handle the majority of real-world EV conversations independently The focus is on:

• Interpreting customer concerns correctly
• Recognizing normal vs abnormal EV behavior
• Using consistent, expectation-setting language
• Understanding where confusion typically escalates into dissatisfaction

Staff are not memorizing specs. They are learning how to think, frame, and respond to electrified-vehicle situations confidently.

GEVA sessions are positioned as operating stability infrastructure, not a sales guarantee. Regardless of adoption rate, electrified vehicles introduce:

• New expectation gaps
• New sources of customer anxiety
• New internal inconsistencies between departments

GEVA sessions reduce variability in how these issues are handled, which:

• Protects CSI
• Reduces internal friction
• Improves customer confidence
• Supports healthier sales outcomes as a secondary effect

The primary return is continuity and control. Growth follows stability.

While staff training is valuable, an independent consultant provides specialized, up-to-date expertise without the ongoing costs of training and retention. Your team can focus on sales while we handle the technical education, ensuring customers get expert guidance every time.

Yes! We have experience with Tesla, Ford, Chevrolet, Honda, Hyundai, Kia, Volkswagen, Rivian, and other major EV manufacturers. We also work with BEV, HEV PHEV and E-REV. Our expertise covers the fundamentals that apply to all EVs.

We can typically begin consultations within two weeks of establishing our partnership agreement. The setup process is straightforward and designed to integrate smoothly with your existing sales process. But most situations are unique, so we work closely with you to ensure a seamless integration.